Helpie FAQ

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Records management FAQs

  • How is the authorisation of access to my records regulated?
    As we set-up your account, you will be asked to fill out an authorisation form identifying the people within your organisation or company that you want to grant authorisation to. Only the people specified by you will be able to access your documents.
  • If we have items in your records centre that are scheduled for destruction, are they automatically destroyed?
    No. We will not shred any of your records in our records centre until the request is given in writing by an authorised person.
  • Is it possible to receive separate invoices for various departments within my company?
    Yes. We can invoice different departments, each with its own specifications. Moreover, by storing your files by department, you can also determine which employees have access to specific records.
  • Where are my boxes/files stored?
    Physical records are stored in a secure Archives and Records Limited Record Centre and digital records are hosted in a Tier 3+ data centre.
  • Are your staff trained to handle media?
    Yes. Our media vault staff are specially trained on the proper procedures for handling and transporting confidential media.